As Hire Coordinator in our Watford office, Louise Snell is the first port of call for our UK clients – and her excellent customer service skills and friendly manner mean she has built excellent relationships with many of our existing customers.
She is responsible for ensuring your hire bookings exactly meet your needs. That means not just getting you the right hire equipment for your job, but also guaranteeing that you get the kit where you need it, when you need it, for as long as you need it. Even if you need it for longer than you first thought, Louise can help you to extend your loan wherever possible, or to provide suitable alternative equipment if necessary.
Louise’s excellent organisational skills and measured, methodical approach are key assets in juggling schedules to ensure we can meet the needs of all our clients. She liaises with our engineering department to ensure all your kit is checked, tested and prepared for despatch – and correctly booked back in at the end of your rental.
Louise will also handle all the necessary paperwork to set up accounts for new clients, such as checking references and confirming you have the correct insurance cover in place. She is here to ensure that your rental is straightforward, hassle-free and the right solution for each production.